Background
Challenge
Individual Project
Timeline
The widespread use of Zoom for remote work and online classes during the pandemic has been essential. However, its complex layout and unclear system status have posed challenges, particularly for users less familiar with the platform.
How can we enhance Zoom's intuitiveness and utility to aid remote workers in task completion and enable new users to quickly familiarize themselves with the app?
User Research, Design Analysis, High-fi
Sep 2021 (1 mon)
Desktop Research
Zoom users meet a 30-fold increase in 2020 because of the epidemic and the number continues growing today, but its most design remains the same it was first launched, which has lots of problems.
Due to Zoom’s irreplaceability, frequent users have to tolerate the bad user experience, and new registrants have to use it even if they find it difficult to learn at the beginning.
User Interview
The analysis identifies two key groups of Zoom users: newcomers and regulars, each highlighting different challenges with Zoom's existing design.
This emphasizes Zoom's importance in streamlining its interface and enhancing support for users with less experience.
Making the platform more accessible and user-friendly is essential to cater to a varied audience, particularly for those transitioning to digital tools in the later stages of their career.
Design Analysis
Based on desktop research and user research, the problems listed out are sorted into 4 types and explained in detail.
Low efficiency of use
The display of home, including today’s upcoming meetings and their details, is unclear.
High cost of learning
The instructions are not spoken in the users' language and are hard to understand and operate.
Messy layout
The current design of details of meetings loses focus on the essentials and it’s also hard to separate today’s meetings from those in the late future.
Inconsistence
The visibility of the status of the button is unclear and the display of them is also confusing, so users need to recall lots of things to operate.
Final Design
Join a Meeting/Sign in
Users can sign in with other methods or sign up from the first page now
Schedule Meeting
The calendar is added in the schedule meeting section and the layout of information is more simple
Meeting Information
Meeting information is simplified; buttons below are distributed according to the frequency of use and properties
Meetings
Upcoming meetings in the meeting section are also in card view; the detail of each meeting is shown clearer
Home
Todays’ meetings are shown in a card view and the buttons of the 4 main functions are bigger
Join Meeting
The way to join the meeting and the relative setting is more intuitive
Chat
The display of chat is optimized; the button will be in green when it’s on
Schedule
A new section named schedule is added to show all the meetings in a calendar view
Impact
The improvements in Zoom's design have greatly enhanced its ease of use, making it much more intuitive and welcoming for both new users and those who use it regularly.
Looking ahead, a key focus will be on ensuring that Zoom is accessible to everyone, including individuals with disabilities. This will guarantee that all users, no matter their abilities, have equal opportunities to engage in digital communication and collaboration effectively.